# Shipping policy

we’re so excited to get cadootz into your hands (and lunchboxes!). below is everything you need to know about how and when your order ships.

### where we ship

currently, we ship **within the united states only**. we’re working hard to expand to more locations in the future - stay tuned!

### processing time

all orders are processed within **1–3 business days** (excluding weekends and holidays) after your order is placed.

during high-volume periods (new launches, promotions, holidays), processing times may be slightly longer—but we’ll always do our best to keep things moving quickly.

### shipping rates & delivery estimates

shipping charges for your order will be calculated and displayed at checkout.

estimated delivery times (after processing):

- **standard shipping:** 3–7 business days

please note that delivery times are estimates and may vary due to carrier delays, weather, or other factors outside our control.

### order tracking

once your order ships, you’ll receive a confirmation email with **tracking information** so you can follow your cadootz every step of the way.

### shipping carriers

we primarily ship using trusted carriers such as **usps, ups, and fedex**, depending on your location and order size.

### incorrect address / delivery issues

please double-check your shipping address at checkout. cadootz is not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses.

if a package is returned to us because of an address issue, we’re happy to reship it—additional shipping fees may apply.

### lost or damaged packages

if your order arrives damaged or appears to be lost in transit, please contact us at **hello** **@cadootz.com** within **7 days of delivery** with your order number and any relevant photos. we’ll make it right.

### questions?

if you have any questions about shipping, feel free to reach out to us at **hello** **@cadootz.com**-we’re always happy to help.